Exhobby Product Return Policy

Please read the following return guidelines and restrictions carefully before you purchase.

30-Day Returns

IMPORTANT: For ordinary returns that are not caused by a confirmed EXHOBBY quality issue or shipping error, the customer is responsible for return shipping.

Ordinary Returns

• If you ordered the wrong item or no longer want it, you may request a return within 30 days of delivery. The product must be new, unused, unassembled, and returned in its original packaging with all included parts and accessories.
• Before shipping anything back, contact support@exhobby.com to request return authorization and the designated return address. Returns sent without authorization or to a different address may not be accepted.
• The customer is responsible for ordinary return shipping. Any original shipping charge paid by the customer is nonrefundable. EXHOBBY does not charge a restocking fee for an eligible return.
• Pack the product securely and use a trackable carrier such as UPS or FedEx. We recommend insuring the package for its value. EXHOBBY is not responsible for loss or damage while a customer-arranged return is in transit.
• Products that are incomplete, assembled, used, or damaged after delivery are not eligible for an ordinary return or exchange. If an ordinary return arrives used, incomplete, or damaged, we will contact you before arranging to send it back at your expense.
• Clearance and Open Box items are sold "as is" and cannot be returned or exchanged.

After the authorized return arrives, we will inspect it. Eligible refunds are issued to the original payment method. The overall process usually takes 10–15 business days: approximately 5–8 business days for return transit, 3–5 business days for inspection and refund processing after receipt, and 1–2 business days for the bank to post the refund.

Quality Issues or Wrong Shipment

If you receive the wrong product or believe your product has a quality defect, contact support@exhobby.com before returning it. We may request photos, video, or other diagnostic information so that we can confirm the issue and choose the appropriate resolution.

For a confirmed quality defect or wrong shipment, EXHOBBY will cover the necessary return shipping and will not charge a restocking fee. These cases are not subject to the ordinary-return requirement that the product remain new, unused, unassembled, and resalable. Please package any authorized shipment safely to prevent additional transit damage.

Depending on the diagnosis and the applicable warranty, the resolution may include troubleshooting, repair, replacement parts, or an exchange. EXHOBBY will confirm the authorized resolution and, when a return is required, provide the return instructions or shipping label.