Order & Shipping Help
Find quick answers about order confirmation, tracking, delivery timing, and what to do if shipping information looks delayed.
Order & Shipping Topics
After placing an order, check your email for the order confirmation. If you do not see it, check your spam or promotions folder and confirm that the email address used at checkout is correct.
Tracking is sent by email after the order ships. If tracking has not updated yet, allow time for the carrier to scan the package. Some tracking links may show limited movement during the first stage of transit.
Delivery time can vary by warehouse, destination, carrier, and local conditions. The checkout page and shipping confirmation email are the best sources for the latest shipping estimate.
If you entered the wrong address, contact support as soon as possible with your order number and the correct address. Address changes may not be possible after the package has shipped.
EXHOBBY accepts major credit cards, PayPal, and Apple Pay. Checkout is encrypted for secure payment processing.
If your order has not shipped yet, contact support as soon as possible with your order number. Changes may not be possible once the package is already moving through the carrier network.
Shipping availability, cost, and delivery time vary by destination. The checkout page shows the most current options before payment.
Need order help?
Email support@exhobby.com with your order number and the issue you are seeing.