FAQs
Shipping
Yes, we ship to countries all over the world. Please email us at support@exhobby.com if you need to ship to other country which is unable to purchase online.
If products are shipped from USA, you will receive your order probably within a week. Products shipped from overseas usually taeks about 10 to 20 working days. Delivery details will be provided in your confirmation email.
We use all major carriers including local courier partners.
For expedited shipment, please contact us at support@exhobby.com before placing your order.
After your order placed, order will be confirmed and tracking number will be updated within 3 working days.
Order
In order to get our discount code, you have to subscribe our newsletter. After subscribing, you will receive two emails, one for confirmation, another for the code. Click "yes, I want to subscribe" to confirm and then you will receive another email with the code.
You can track your order from our help button
Product
You can take some photos or a short video showing the content of the package you received and send them to support@exhobby.com Please also include your order number and a photo of the shipping label. We will do our best to assist you ASAP.
We always aim to provide our customers with satifsfied product and service. However, if you do need to return an order, we’re happy to help. Just email us directly at support@exhobby.com and we’ll take you through the process.
Please plug in the battery on the plane/boat FIRST, and then within 3-5 second, turn on the transmitter. You products will automatically bind.